The subscription channels you get will depend on what BT TV package and bolt-ons you have. Click here to find out what channels and bolt-ons you get with each TV package.
Follow our troubleshooting steps to fix the problems yourself, without the need to contact us.
Once you're connected to the internet, a system update will need to take place.
This will happen automatically, and may take up to 48 hours.
Swapping to a BT TV You View box will mean that you can keep watching the TV you love.“, so you really must watch all those recordings back before you do it.Choose the type of channel you're having problems with, to get the help you need.Freeview channels (Poor quality/No picture, Missing channels).We’ve improved our BT TV service since we launched with the original silver box.To continue to deliver a good TV service to you and to simplify BT TV we’ve decided to remove our original service.